Shipping policy

Free shipping on every order.

Processing time
Orders are processed within 1–3 business days. Orders placed on weekends or holidays are processed the next business day.

Delivery time
Estimated delivery is 7–14 business days after dispatch, depending on your location. During peak seasons such as the holidays, delivery may take a little longer.

Tracking
When your order ships, you'll receive an email with a tracking number. You can track your package at 17track.net. Tracking may take 2–5 days to show updates.

Customs and taxes
For orders within the EU, all taxes are included in the price, so you won't pay anything extra on delivery. For orders outside the EU, local import duties or taxes may apply and are the responsibility of the customer.

Wrong address
Please double-check your shipping address at checkout. We're not responsible for orders delivered to an incorrect address provided by the customer. Contact us right away if you spot a mistake, and we'll try to fix it before your order ships.

Lost or delayed packages
If your tracking hasn't updated in 10 days, or your order hasn't arrived within 20 business days, email us and we'll sort it out with a replacement or a refund.

Questions? support@plushride.store